Why do we “Charge” for Consultations?
At CONTOUR our priority is to provide you with the highest quality non-surgical aesthetic treatments for the face and body. To ensure that we can offer the best service and manage our time effectively, we have introduced a deposit policy for consultations and appointments.
How does it work?
The Consultation Fee is £20 – THIS IS REFUNDED BACK TO YOU off the cost of your treatment. The main reason we require the deposit is that it guarantees that time slot for you so nobody else can take it, this is DEDUCTED off any treatment cost.
Why is a deposit necessary?
Unfortunately, we have observed that clients who do not pay a deposit are more likely to miss their appointments without prior notice. These no-shows have a significant negative impact on our clinic, as they waste valuable time/ products that could have been dedicated to other clients in need of our services.
Our business cannot survive on just “hoping” people will just show up. By requiring a deposit, we can better manage our schedule and ensure that our time and resources are used efficiently.
What are you paying for?
Combined, we have over 20 years of industry, treatment, and technology knowledge. This wealth of experience ensures that you receive the highest standard of care and expertise during your consultation. This is the value that people are paying for when they book a consultation with us.
What if I need to cancel or reschedule?
We understand that sometimes plans change. If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance. Doing so will allow us to refund your deposit in full. However, if you cancel with less than 48 hours’ notice or do not attend your appointment, the deposit will be forfeited.
How can I pay the deposit?
Payments are made via our secure link which we will email/ text you at the time of booking if you have booked through a staff member directly. Alternatively if you book yourself on the system you will be prompted to pay there. This needs paying prior to your time slot – not on the day.
*Please do not turn up with cash, the clinic is not open 24/7 and when we are open; we are in treatment with clients so cannot leave the treatment/ room during. We want to avoid people showing up during our closed hours to save you a wasted trip! We can also keep better track of your payments/ appointments on our online system.
We do charge for consultations, as they involve our expert time, clinical resources, and access to our technology and machines — all of which come at a real cost to the business. However, if you choose to go ahead with treatment, the consultation fee is fully redeemable. If you decide not to proceed, we retain the fee as a fair reflection of the time and expertise invested into your visit.
Thank you for your understanding and cooperation. By adhering to this policy, you help us maintain the highest standard of service for all our clients. For any questions or further information, please contact our customer service team at 07837589847
We look forward to helping you achieve your aesthetic goals at CONTOUR